Becoming the Supervisor:
Achieving Your Company’s Vision
and Building Your Team
by Hugh R. Alley, P.Eng.
For front line leaders and those who manage them, this book offers insight into the 5 core skills that every front-line leader requires. It also shows how, using the every day challenges of the workplace, a manager can develop those skills in their team. With questions for reflection after most chapters, and filled with practical methods from 30 years of experience, this book is the ideal starting place for people new to the role, and for the people who manage them.
Can Trevor learn the supervisory skills he needs fast enough?
That’s the question Julie faces when she arrives as the new General Manager at Sussex Creek Boatworks – a wooden toy company. Promoted a few months before, with no training, Trevor is struggling.
In Becoming the Supervisor the book tells the story of how Julie uses every challenge facing the company to guide Trevor as he learns the core supervisory skills. Anyone who has been a front line leader will recognize every situation they encounter.
5 CORE SKILLS
How do you train new skills to front line workers faster and reduce scrap?
How do you improve work processes in the areas you are responsible for?
How do you deal with workers who are not performing the way the company needs?
How do you choose what your team members should do first – for customers and the company?
How do you listen for understanding?
Very enjoyable read, with ideas that can be implemented quickly in any company.
Paul D. Hill, Manager of Continuous Improvement,
Cosma Canada US. A Division of Magna International
Hugh has been doing public speaking since he was in high school. Enthusiastic and engaging, he keeps the audience involved while sharing his passion about the importance of good work, continuous improvement, and the central place front-line leaders have in making that happen.
SKILLS FOR THE FRONT LINE
Hugh has trained over 900 front-line leaders. One of them commented that it was the most useful training he had received in his entire career. The average rating from participants is 4.5 out of 5. He is enthusiastic about the difference good supervisor training can make.
Hugh has helped hundreds of companies improve their performance in the course of his career. Always starting from what the customer needs, he will develop a program with you that will help your company achieve measurable performance gains in a matter of weeks or months.
We are honoured to be able to work and live on the unceded and traditional territories of the hən̓q̓əmin̓əm̓ (Musqueam) and Sḵwx̱wú7mesh (Squamish) speaking peoples.